Privacy Policy - Unklass • Unklass

Vegaklass Learning Private Limited (“Company”, “we”, “our”, or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, mobile applications, services, and online or offline learning platforms (collectively, “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our Services.

a. Personal Information

Identification Details: Full name, date of birth (for age verification), residential address.
Contact Information: Email address, phone number.
Guardian Details: Parent/guardian contact information (for minor students).
Academic Information: School name, grade/class, academic performance data.
Payment Information: Billing details, transaction history (processed via secure third-party payment gateways).
Multimedia Data: Voice and video recordings from classes or sessions (if applicable).

b. Technical & Usage Information

Device Information: IP address, browser type and version, device type, operating system, device identifiers.
Usage Data: Access times, pages visited, clickstream data, search queries.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

2. How We Collect Information

We collect information through various means:

Direct Interactions: When you register, fill out forms, or communicate with us via email, phone, or chat.
Automated Technologies: Through cookies and analytics tools when you interact with our Services.
Third-Party Sources: From payment processors and other service providers.
During Service Use: When you participate in classes, sessions, or assessments.

3. How We Use Your Information

We use the collected information to:

Provide Services: Register and manage user accounts, deliver personalized tutoring services.
Communicate: Send class schedules, updates, feedback, and respond to inquiries.
Process Transactions: Facilitate payments and maintain financial records.
Improve Services: Analyze usage to enhance our platform, teaching quality, and user experience.
Ensure Security: Monitor and ensure safety, prevent fraud, and comply with legal obligations.
Marketing: Send newsletters, updates, and promotional content (only with your explicit consent).

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Tutors and Academic Staff: To facilitate personalized learning experiences.
Service Providers: Third-party vendors for payment processing (e.g., Razorpay), analytics, cloud storage, and customer support.
Legal Authorities: When required to comply with legal obligations.
Parents or Guardians: For students under 18 years of age.
Business Partners: Affiliates or partners involved in service delivery or business expansion, under confidentiality agreements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance User Experience: Remember user preferences and settings.
Analyze Performance: Understand how our Services are used to improve functionality.
Personalize Content: Tailor content and recommendations based on user behavior.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

6. Data Retention

We retain personal data:

Active Use: As long as your account is active or as needed to provide Services.
Legal Compliance: To comply with legal, tax, or regulatory requirements.
Service Improvement: For internal analysis and service enhancement (in anonymized form).

You may request deletion of your account and personal data at any time, subject to certain legal obligations.

7. Data Security

We implement industry-standard security measures to protect your data:

Encryption: SSL/TLS encryption for data transmission.
Secure Storage: Firewalls and secure cloud storage solutions.
Access Controls: Role-based access and password protection.
Regular Audits: System audits and vulnerability assessments.

Despite our efforts, no system is completely secure. We encourage you to maintain the confidentiality of your login credentials.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request access to your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Objection: Object to processing of your personal data.
Restriction: Request restriction of processing.
Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at: support@unklass.com

9. Children's Privacy

Our Services are intended for users of all ages, including minors. For users under the age of 18, we require consent from a parent or guardian before collecting personal information. We do not knowingly collect personal data from children under 13 without verifiable parental consent.

10. International Data Transfers

If you are accessing our Services from outside India, your data may be transferred to and processed in India. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Unklass (Vegaklass Learning Pvt. Ltd.)

Unit 101, Oxford Towers,

139, HAL Old Airport Rd, Kodihalli,

Bengaluru, Karnataka – 560008

📧 Email: support@unklass.com

This Privacy Policy is designed to provide transparency into our privacy practices and principles in a format that users can navigate, read, and understand. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.